Some customers are encountering a certificate error when linking applications via Web Connector. Please follow the instructions at intuit.me/cert to update QuickBooks and Web Connector.
Learn how to fix the error QuickBooks - Application with Revoked Certificate in QuickBooks Desktop.
When you sync QuickBooks with Intuit apps (Field Service Management or Statement Writer) or with a third party app, a digital certificate is used to show the apps are secure.
If you got a certificate error, you weren't able to sync your data or open your file. This happened because a Symantec Root Certificate was revoked which made some certificates appear invalid. Microsoft agreed to re-enable these certificates temporarily so you can sync your data or open your file. It can take time for this change to automatically take effect on your computer.
Sync QuickBooks without Web Connector
If you see the error when you try to sync QuickBooks with a third-party app without using Web Connector, try to update your third-party app then sync with QuickBooks.
If you still see a certificate error, follow these steps:
Go to your Downloads folder or location the zip file was saved and extract the certSync.bat file.
Right-click on certSync.bat file and choose Run as Administrator.
It can take a few minutes to run. Don't close the Command Prompt window until you see CertUtil: -verifyCTL command completed successfully.
Once completed, close the window and start using you third-party app with QuickBooks.
Note: If you still get an error, reach out to the third party app developer.
Sync QuickBooks with Web Connector
If you see the error when you try to sync QuickBooks with a third-party app with Web Connector, update QuickBooks Desktop to the latest release.
QuickBooks has resolved the issue: Track their updates here
If you would prefer our support team to help you with this update please reach out to [email protected]